Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Username, email address, Discord ID, and other identifiers required for registration.
• Profile Information: In-game character names, biographical details, and customization preferences.
• Communication Data: Messages sent through Discord, in-game chat, support tickets, and applications.
• Payment Information: Transaction details for donations (processed through Tebex).

1.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: Pages visited, time spent on site, clickstream data, and navigation patterns.
• Game Data: In-game actions, playtime, character statistics, inventory, and interactions with other players.
• Cookies: We use cookies and similar tracking technologies to enhance user experience and analyze site traffic.

1.3 Information from Third Parties

• Discord Integration: User ID, username, avatar, and server membership information.
• Authentication Services: Information from OAuth providers used for login.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To operate and maintain the server, website, and related services.
• Account Management: To create and manage your account, verify identity, and process applications.
• Communication: To send important updates, announcements, support responses, and community notifications.
• Security & Enforcement: To detect and prevent cheating, rule violations, fraud, and abuse.
• Analytics & Improvement: To analyze usage patterns, improve features, and optimize performance.
• Legal Compliance: To comply with legal obligations and respond to lawful requests.
• Payment Processing: To process transactions and maintain financial records.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

3.1 With Your Consent

• When you explicitly agree to share information with other users or third parties.

3.2 Service Providers

• Third-party hosting providers, payment processors, and analytics services that help us operate our services.
• These providers are contractually obligated to protect your data and use it only for specified purposes.

3.3 Legal Requirements

• When required by law, court order, or government request.
• To protect our rights, property, or safety, or that of our users or the public.
• To enforce our Terms of Service or investigate potential violations.

3.4 Community Visibility

• Certain information (usernames, in-game characters, public messages) may be visible to other community members.
• User-generated content may be shared within the community or used for promotional purposes.

4. Data Retention

• We retain personal information for as long as your account is active or as needed to provide services.
• Inactive accounts may have data archived or deleted after 30 days or more of inactivity.
• We may retain certain information for legitimate business purposes, legal compliance, or dispute resolution.
• Logs and security data may be retained for up to 90 days for security and troubleshooting purposes.
• Financial records are retained in accordance with applicable tax and accounting regulations.

5. Data Security

We implement reasonable security measures to protect your information:

• Encryption of sensitive data in transit and at rest.
• Access controls limiting staff access to personal information on a need-to-know basis.
• Regular security assessments and updates to our systems.
• Secure authentication mechanisms and password requirements.

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• You can request a copy of the personal information we hold about you.

6.2 Correction

• You can update or correct inaccurate information through your account settings or by contacting us.

6.3 Deletion

• You can request deletion of your account and associated data, subject to legal and operational requirements.
• Some information may be retained as required by law or for legitimate business purposes.

6.4 Opt-Out

• You can opt out of non-essential communications through your account settings.
• You can manage cookie preferences through your browser settings.

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session and preferences.
• Analyze site traffic and usage patterns.
• Improve user experience and site functionality.
• Provide personalized content and features.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Third-Party Links and Services

• Our website may contain links to third-party websites, services, or integrations (Discord, payment processors).
• We are not responsible for the privacy practices of these third parties.
• We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

• Our services are not directed to individuals under the age of 13 (or equivalent minimum age in your jurisdiction).
• We do not knowingly collect personal information from children.
• If we become aware that a child has provided us with personal information, we will take steps to delete it.
• Parents or guardians who believe their child has provided information should contact us immediately.

10. International Data Transfers

• Your information may be transferred to and processed in countries other than your own.
• These countries may have different data protection laws than your jurisdiction.
• By using our services, you consent to the transfer of your information to these locations.
• We take appropriate safeguards to ensure your data receives adequate protection.

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
• We will notify users of significant changes through the website, Discord, or email.
• The "Last Updated" date at the top indicates when the policy was last revised.
• Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

• Discord: Open a support ticket in our Discord server
• Email: [Insert Email Address]
• Website: Use the contact form on our website

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.